| Document Information | |
|---|---|
| Task ID | A029 |
| WBS Code | 1.2.2.1.1 |
| Task Name | Gather Stakeholder Requirements and Expectations |
| Document Type | Raw Requirements Collection |
| Version | 1.0 |
| Status | COMPLETED |
| Created Date | August 15, 2025 |
| Document Owner | Business Analyst Lead |
| Approved By | Project Sponsor |
This document contains the comprehensive collection of raw requirements gathered from all stakeholder groups through systematic interviews, workshops, and surveys conducted as part of Activity A029. The requirements have been collected from 41 identified stakeholders across 8 stakeholder categories and represent the foundational input for the ICT Governance Framework development.
Collection Statistics:
Based on the Stakeholder Register (A012), requirements were collected from:
| Stakeholder Category | Identified | Participated | Coverage |
|---|---|---|---|
| Executive Sponsors | 3 | 3 | 100% |
| Governance Bodies | 4 | 4 | 100% |
| IT Leadership | 6 | 6 | 100% |
| Business Leadership | 5 | 5 | 100% |
| Technical Teams | 8 | 7 | 88% |
| Business Users | 9 | 8 | 89% |
| External Partners | 4 | 3 | 75% |
| Regulatory Bodies | 2 | 2 | 100% |
| TOTAL | 41 | 38 | 93% |
Source: Executive Sponsors (CIO, CEO, CFO) Requirement: “The governance framework must align all ICT investments and decisions with organizational strategic objectives and provide clear traceability from technology initiatives to business outcomes.” Priority: Must Have Stakeholder: IS1, IS2, IS3
Source: ICT Governance Council Requirement: “Establish clear decision-making authority levels with defined thresholds for different types of ICT decisions, including approval workflows and escalation procedures.” Priority: Must Have Stakeholder: IS4
Source: Risk Management Committee Requirement: “Integrate comprehensive risk assessment and mitigation processes into all governance decisions, with automated risk scoring and monitoring capabilities.” Priority: Must Have Stakeholder: IS7
Source: Compliance Officer Requirement: “Automate compliance monitoring and reporting for all applicable regulatory frameworks including GDPR, SOX, HIPAA, and industry-specific regulations.” Priority: Must Have Stakeholder: IS13
Source: Business Performance Manager Requirement: “Provide real-time dashboards and KPI tracking for governance effectiveness, including ROI measurement and value realization tracking.” Priority: Must Have Stakeholder: IS15
Source: Communications Manager Requirement: “Provide integrated stakeholder engagement tools including communication channels, feedback mechanisms, and collaboration spaces for different stakeholder groups.” Priority: Must Have Stakeholder: IS17
Source: IT Security Manager Requirement: “Implement granular role-based access control with integration to existing identity management systems and support for dynamic role assignments.” Priority: Must Have Stakeholder: IS9
Source: Project Management Office Requirement: “Automate stakeholder communications including notifications, status updates, and escalation alerts based on predefined triggers and schedules.” Priority: Should Have Stakeholder: IS10
Source: Business Process Manager Requirement: “Implement configurable workflow engine supporting complex approval processes, parallel approvals, and conditional routing based on business rules.” Priority: Must Have Stakeholder: IS11
Source: Quality Assurance Manager Requirement: “Maintain comprehensive process documentation with version control, change tracking, and automated process mapping capabilities.” Priority: Must Have Stakeholder: IS16
Source: Operations Manager Requirement: “Provide detailed analytics on process performance including cycle times, bottlenecks, and efficiency metrics with trend analysis.” Priority: Should Have Stakeholder: IS20
Source: IT Asset Manager Requirement: “Maintain comprehensive inventory of all ICT assets including hardware, software, licenses, and cloud services with automated discovery and lifecycle tracking.” Priority: Must Have Stakeholder: IS6
Source: Enterprise Architect Requirement: “Provide tools for maintaining current and target state architecture documentation with impact analysis and dependency mapping.” Priority: Must Have Stakeholder: IS12
Source: Technology Strategy Manager Requirement: “Implement standardized technology evaluation and selection processes with scoring matrices, vendor assessment, and decision documentation.” Priority: Should Have Stakeholder: IS18
Source: IT Finance Manager Requirement: “Provide comprehensive budget planning, tracking, and forecasting capabilities with integration to enterprise financial systems.” Priority: Must Have Stakeholder: IS21
Source: Financial Controller Requirement: “Implement automated cost allocation and chargeback mechanisms for ICT services with detailed cost center reporting.” Priority: Should Have Stakeholder: IS22
Source: Investment Committee Requirement: “Provide tools for calculating and tracking return on investment for ICT initiatives with predictive analytics and scenario modeling.” Priority: Must Have Stakeholder: IS23
Source: Chief Information Security Officer Requirement: “Integrate comprehensive security frameworks including Zero Trust principles, threat assessment, and security control monitoring.” Priority: Must Have Stakeholder: IS24
Source: Internal Audit Manager Requirement: “Maintain comprehensive audit trails for all governance decisions and system activities with tamper-proof logging and retention policies.” Priority: Must Have Stakeholder: IS25
Source: Data Protection Officer Requirement: “Implement privacy-by-design principles with data classification, consent management, and automated privacy impact assessments.” Priority: Must Have Stakeholder: IS26
Source: Integration Architect Requirement: “Provide seamless integration with existing enterprise systems including ERP, CRM, ITSM, and business intelligence platforms.” Priority: Must Have Stakeholder: ES1
Source: API Manager Requirement: “Implement comprehensive API management including versioning, security, rate limiting, and developer portal for third-party integrations.” Priority: Should Have Stakeholder: ES3
Source: Data Management Team Requirement: “Ensure real-time or near-real-time data synchronization across integrated systems with conflict resolution and data quality monitoring.” Priority: Must Have Stakeholder: ES8
Source: End Users (Multiple) Requirement: “Provide intuitive, role-based user interfaces that minimize training requirements and support efficient task completion.” Priority: Must Have Stakeholder: IS9, IS10, IS11, IS16, IS20
Source: Mobile Users Requirement: “Support mobile access for key governance functions including approvals, notifications, and dashboard viewing.” Priority: Should Have Stakeholder: IS17, IS21
Source: Accessibility Coordinator Requirement: “Ensure full compliance with accessibility standards (WCAG 2.1 AA) to support users with disabilities.” Priority: Must Have Stakeholder: ES9
Source: Executive Team Requirement: “Provide executive-level dashboards with key governance metrics, trends, and actionable insights for strategic decision-making.” Priority: Must Have Stakeholder: IS1, IS2, IS3
Source: Operations Teams Requirement: “Generate detailed operational reports for governance processes, performance metrics, and compliance status with automated distribution.” Priority: Must Have Stakeholder: IS11, IS16, IS20
Source: Business Intelligence Team Requirement: “Implement predictive analytics capabilities for forecasting governance trends, risk identification, and performance optimization.” Priority: Could Have Stakeholder: ES10
Source: Technical Operations Requirement: “Support 500+ concurrent users with response times under 2 seconds for standard operations and 5 seconds for complex reports.” Priority: Must Have Stakeholder: ES1
Source: Infrastructure Team Requirement: “Design for horizontal scalability to support organizational growth and increased transaction volumes without performance degradation.” Priority: Must Have Stakeholder: ES3
Source: Service Management Requirement: “Maintain 99.9% system availability with planned maintenance windows and disaster recovery capabilities.” Priority: Must Have Stakeholder: ES8
| Priority | Count | Percentage |
|---|---|---|
| Must Have | 187 | 76% |
| Should Have | 45 | 18% |
| Could Have | 12 | 5% |
| Won’t Have | 3 | 1% |
| TOTAL | 247 | 100% |
| Requirement Category | Consensus Level | Conflicts Identified | Resolution Status |
|---|---|---|---|
| Governance Framework | 95% | 2 minor | Resolved |
| Stakeholder Management | 92% | 1 major | Resolved |
| Process Management | 88% | 3 minor | Resolved |
| Technology Management | 90% | 2 minor | Resolved |
| Financial Management | 85% | 2 major | Resolved |
| Security & Compliance | 98% | 0 | N/A |
| Integration | 87% | 3 minor | Resolved |
| User Experience | 93% | 1 minor | Resolved |
| Reporting & Analytics | 91% | 2 minor | Resolved |
| Performance & Scalability | 96% | 1 minor | Resolved |
| Stakeholder Group | Requirements Contributed | Primary Focus Areas |
|---|---|---|
| Executive Sponsors | 45 | Strategic alignment, ROI, governance oversight |
| Governance Bodies | 38 | Decision processes, risk management, compliance |
| IT Leadership | 52 | Technology management, architecture, security |
| Business Leadership | 41 | Process efficiency, user experience, reporting |
| Technical Teams | 35 | Integration, performance, technical capabilities |
| Business Users | 28 | Usability, functionality, workflow support |
| External Partners | 6 | Integration, data exchange, collaboration |
| Regulatory Bodies | 2 | Compliance, audit, reporting |
| Business Objective | Related Requirements | Alignment Score |
|---|---|---|
| Improve ICT Governance Maturity | GFR-001 to GFR-005, PMR-001 to PMR-003 | 95% |
| Enhance Risk Management | GFR-003, SCR-001 to SCR-003 | 92% |
| Increase Operational Efficiency | PMR-001 to PMR-003, UXR-001 to UXR-003 | 88% |
| Ensure Regulatory Compliance | GFR-004, SCR-002, SCR-003 | 96% |
| Optimize ICT Investments | FMR-001 to FMR-003, TMR-003 | 90% |
| Quality Criteria | Score | Assessment |
|---|---|---|
| Completeness | 94% | Comprehensive coverage across all domains |
| Clarity | 91% | Clear, unambiguous requirement statements |
| Consistency | 89% | Consistent terminology and structure |
| Testability | 87% | Most requirements include measurable criteria |
| Traceability | 95% | Clear source and business objective links |
| Risk | Impact | Mitigation Strategy |
|---|---|---|
| Requirement Drift | High | Implement formal change control process |
| Stakeholder Disengagement | Medium | Regular validation checkpoints |
| Technical Infeasibility | Medium | Early technical feasibility assessment |
| Scope Creep | High | Strict adherence to approved requirements |
| Stakeholder Group | Representative | Approval Date | Status |
|---|---|---|---|
| Executive Sponsors | Chief Information Officer | September 12, 2025 | ✅ APPROVED |
| Governance Bodies | ICT Governance Council Chair | September 12, 2025 | ✅ APPROVED |
| IT Leadership | IT Director | September 12, 2025 | ✅ APPROVED |
| Business Leadership | Business Operations Director | September 12, 2025 | ✅ APPROVED |
| Technical Teams | Technical Lead | September 12, 2025 | ✅ APPROVED |
| Business Users | Business User Representative | September 12, 2025 | ✅ APPROVED |
Project Sponsor Approval: ✅ APPROVED
Date: September 12, 2025
Signature: [Digital Signature - Project Sponsor]
Document Prepared By: Business Analyst Lead
Document Reviewed By: Requirements Engineer
Document Approved By: Project Sponsor
Completion Date: September 12, 2025
This Raw Requirements Collection document represents the comprehensive foundation for ICT Governance Framework development, ensuring all stakeholder needs and expectations are captured and validated for subsequent analysis and design activities.