ICT-Governance-Framework-Application

A009 - Stakeholder Categorization Matrix

WBS Reference: 1.1.2.1.1
Supporting Document: A009 Complete Stakeholder Identification
Project: ICT Governance Framework Application
Date: August 8, 2025
Status: Complete - Supporting PMO Validation

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Purpose

This categorization matrix provides a structured analysis of all 41 identified stakeholders across multiple dimensions to support effective stakeholder management and engagement planning for the ICT Governance Framework project.

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Primary Categorization Matrix

By Organizational Level and Influence

Stakeholder ID	Name	Organizational Level	Influence Level	Interest Level	Priority	Category
IS1	Executive Leadership Team	Executive	High	High	Critical	Executive Leadership
IS2	Chief Information Officer	Executive	Very High	Very High	Critical	Executive Leadership
IS3	Chief Information Security Officer	Executive	High	Very High	Critical	Executive Leadership
IS13	Chief Digital Officer	Executive	Very High	Very High	Critical	Executive Leadership
IS14	Chief Technology Officer	Executive	Very High	Very High	Critical	Executive Leadership
IS19	Board of Directors	Executive	Very High	Medium	High	Executive Leadership
IS4	IT Directors	Management	High	High	High	IT Management
IS5	IT Managers	Management	Medium	Medium	Medium	IT Management
IS15	Enterprise Architecture Lead	Management	High	High	High	IT Management
IS17	Technology Domain Owners	Management	High	High	High	IT Management
IS7	Business Unit Leaders	Management	High	Medium	High	Business Stakeholders
IS8	Finance Department	Management	Medium	Medium	Medium	Risk & Financial
IS9	Legal & Compliance	Management	Medium	High	High	Governance & Compliance
IS10	Project Management Office	Management	Medium	High	High	Governance & Compliance
IS11	Internal Audit	Management	Medium	High	High	Governance & Compliance
IS16	Risk Management Representative	Management	Medium	High	High	Risk & Financial
IS20	Data Protection Officer	Management	Medium	High	High	Governance & Compliance
IS21	Procurement/Vendor Management	Management	Medium	Medium	Medium	Risk & Financial
IS6	IT Staff	Operational	Low	Low	Medium	IT Management
IS12	HR Department	Operational	Low	Low	Low	Business Stakeholders
IS18	Technology Stewards	Operational	Medium	Medium	Medium	IT Management
IS22	Business Process Owners	Operational	Medium	Medium	Medium	Business Stakeholders
IS23	End Users	Operational	Low	Low	Medium	Business Stakeholders
IS24	Union Representatives	Operational	Medium	Low	Low	Business Stakeholders
IS25	Solution Architects	Operational	Medium	Medium	Medium	IT Management
IS26	Security Architect	Operational	Medium	High	High	IT Management
ES1	Regulatory Bodies	External	High	Medium	High	Regulatory & External
ES2	Technology Vendors	External	Medium	Medium	Medium	Technology Partners
ES3	IT Consultants	External	Medium	Low	Low	Technology Partners
ES4	External Auditors	External	Medium	Medium	Medium	Regulatory & External
ES5	Customers	External	Low	Low	Low	Business Ecosystem
ES6	Partners	External	Low	Low	Low	Business Ecosystem
ES7	Industry Associations	External	Low	Low	Low	Business Ecosystem
ES8	Cloud Service Providers	External	Medium	Medium	Medium	Technology Partners
ES9	Software Vendors	External	Medium	Medium	Medium	Technology Partners
ES10	System Integrators	External	Medium	Medium	Medium	Technology Partners
ES11	Government Agencies	External	High	Medium	High	Regulatory & External
ES12	Professional Services	External	Medium	Low	Low	Technology Partners
ES13	Standards Organizations	External	Medium	Low	Medium	Regulatory & External
ES14	Shareholders/Investors	External	High	Low	Medium	Regulatory & External
ES15	Media/Analysts	External	Medium	Low	Low	Business Ecosystem

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Power/Interest Grid Classification

High Power, High Interest (Manage Closely) - 9 Stakeholders

Critical engagement required - Active involvement in decision-making

ID	Stakeholder	Engagement Strategy
IS1	Executive Leadership Team	Weekly executive briefings, steering committee participation
IS2	Chief Information Officer	Daily collaboration, primary decision maker
IS3	Chief Information Security Officer	Security governance council, compliance oversight
IS4	IT Directors	Management steering committee, implementation leadership
IS7	Business Unit Leaders	Business requirements council, value validation
IS13	Chief Digital Officer	Strategic governance council co-chair
IS14	Chief Technology Officer	Strategic governance council co-chair
IS15	Enterprise Architecture Lead	Architecture review board chair
IS17	Technology Domain Owners	Domain governance councils, technical leadership

High Power, Low Interest (Keep Satisfied) - 5 Stakeholders

Monitor closely - Ensure requirements are met without over-engagement

ID	Stakeholder	Engagement Strategy
IS19	Board of Directors	Quarterly governance reports, annual strategic reviews
ES1	Regulatory Bodies	Compliance monitoring, regulatory requirement tracking
ES11	Government Agencies	Policy compliance, regulatory reporting
ES14	Shareholders/Investors	Financial performance reporting, governance transparency
ES4	External Auditors	Audit readiness, control documentation

Low Power, High Interest (Keep Informed) - 12 Stakeholders

Regular communication - Leverage expertise and maintain support

ID	Stakeholder	Engagement Strategy
IS9	Legal & Compliance	Regular consultation, policy reviews
IS10	Project Management Office	PMO integration, methodology alignment
IS11	Internal Audit	Control design reviews, audit preparation
IS16	Risk Management Representative	Risk assessment participation, mitigation planning
IS20	Data Protection Officer	Privacy impact assessments, GDPR compliance
IS26	Security Architect	Security design reviews, threat modeling
ES3	IT Consultants	Best practice consultation, implementation support
ES8	Cloud Service Providers	Platform governance, service integration
ES9	Software Vendors	Product roadmap alignment, integration planning
ES10	System Integrators	Implementation methodology, knowledge transfer
ES12	Professional Services	Specialized expertise, benchmarking
ES13	Standards Organizations	Framework alignment, best practice adoption

Low Power, Low Interest (Monitor) - 15 Stakeholders

Minimal engagement - Keep informed of major changes

ID	Stakeholder	Engagement Strategy
IS5	IT Managers	Monthly updates, training programs
IS6	IT Staff	Training, process documentation
IS8	Finance Department	Budget reporting, cost tracking
IS12	HR Department	Change impact communication, training coordination
IS18	Technology Stewards	Technical advisory, implementation support
IS21	Procurement/Vendor Management	Vendor governance, contract compliance
IS22	Business Process Owners	Process integration, requirements validation
IS23	End Users	User acceptance testing, feedback collection
IS24	Union Representatives	Change impact consultation, employee communication
IS25	Solution Architects	Design reviews, standards compliance
ES2	Technology Vendors	Vendor management, contract compliance
ES5	Customers	Service quality monitoring, indirect impact
ES6	Partners	Interface governance, shared requirements
ES7	Industry Associations	Industry standards, best practice sharing
ES15	Media/Analysts	External communication, thought leadership

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Functional Responsibility Matrix

Strategic Decision Making

| Function | Primary | Secondary | Consulted | Informed | |———-|———|———–|———–|———-| | Governance Strategy | IS2, IS13, IS14 | IS1, IS15 | IS3, IS7, IS19 | All others | | Technology Strategy | IS14, IS15 | IS2, IS13, IS17 | IS3, IS4, IS25, IS26 | All others | | Business Alignment | IS7, IS2 | IS1, IS22 | IS4, IS8, IS10 | All others | | Risk Management | IS3, IS16 | IS2, IS9, IS11 | IS20, IS26, ES1 | All others |

Operational Implementation

| Function | Primary | Secondary | Consulted | Informed | |———-|———|———–|———–|———-| | Technical Implementation | IS4, IS15, IS17 | IS5, IS18, IS25, IS26 | ES2, ES8, ES9, ES10 | All others | | Process Implementation | IS5, IS10 | IS4, IS6, IS18 | IS22, IS23, ES3 | All others | | Change Management | IS12, IS5 | IS4, IS24 | IS6, IS23, IS22 | All others | | Training & Adoption | IS12, IS5 | IS6, IS18 | IS23, IS22, IS24 | All others |

Governance & Compliance

| Function | Primary | Secondary | Consulted | Informed | |———-|———|———–|———–|———-| | Policy Development | IS2, IS9 | IS3, IS10, IS11 | IS20, ES1, ES4 | All others | | Compliance Monitoring | IS9, IS11, IS20 | IS3, IS16 | ES1, ES4, ES11, ES13 | All others | | Audit Management | IS11, IS9 | IS2, IS3 | ES4, IS10, IS16 | All others | | Risk Assessment | IS16, IS3 | IS9, IS11, IS26 | IS2, IS20, ES1 | All others |

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Engagement Frequency Matrix

Daily Engagement (Core Project Team)

• IS2 - Chief Information Officer (Project Sponsor)
• IS15 - Enterprise Architecture Lead (Technical Lead)
• Project Manager (to be assigned)

Weekly Engagement (Steering Committee)

• IS1 - Executive Leadership Team
• IS3 - Chief Information Security Officer
• IS4 - IT Directors
• IS13 - Chief Digital Officer
• IS14 - Chief Technology Officer

Bi-Weekly Engagement (Management Council)

• IS7 - Business Unit Leaders
• IS10 - Project Management Office
• IS17 - Technology Domain Owners
• IS26 - Security Architect

Monthly Engagement (Working Groups)

• IS5 - IT Managers
• IS8 - Finance Department
• IS9 - Legal & Compliance
• IS11 - Internal Audit
• IS16 - Risk Management Representative
• IS18 - Technology Stewards
• IS20 - Data Protection Officer
• IS21 - Procurement/Vendor Management
• IS25 - Solution Architects

Quarterly Engagement (Review & Feedback)

• IS6 - IT Staff
• IS12 - HR Department
• IS19 - Board of Directors
• IS22 - Business Process Owners
• IS23 - End Users
• ES1 - Regulatory Bodies
• ES4 - External Auditors
• ES8 - Cloud Service Providers
• ES9 - Software Vendors
• ES10 - System Integrators
• ES11 - Government Agencies

Annual Engagement (Strategic Review)

• IS24 - Union Representatives
• ES2 - Technology Vendors
• ES3 - IT Consultants
• ES5 - Customers
• ES6 - Partners
• ES7 - Industry Associations
• ES12 - Professional Services
• ES13 - Standards Organizations
• ES14 - Shareholders/Investors
• ES15 - Media/Analysts

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Communication Channel Matrix

Executive Communications

| Stakeholder Group | Primary Channel | Secondary Channel | Frequency | |——————|—————-|——————-|———–| | C-Suite (IS1, IS2, IS3, IS13, IS14) | Executive briefings | Email updates | Weekly | | Board (IS19) | Board presentations | Quarterly reports | Quarterly | | Business Leaders (IS7) | Management meetings | Business reports | Bi-weekly |

Management Communications

| Stakeholder Group | Primary Channel | Secondary Channel | Frequency | |——————|—————-|——————-|———–| | IT Management (IS4, IS5, IS15, IS17) | Management meetings | Project portal | Weekly | | Governance (IS9, IS10, IS11, IS20) | Working groups | Email updates | Monthly | | Risk & Finance (IS8, IS16, IS21) | Review meetings | Status reports | Monthly |

Operational Communications

| Stakeholder Group | Primary Channel | Secondary Channel | Frequency | |——————|—————-|——————-|———–| | IT Staff (IS6, IS18, IS25, IS26) | Team meetings | Intranet | Monthly | | Business Users (IS22, IS23) | Town halls | Newsletter | Quarterly | | Support Functions (IS12, IS24) | Department meetings | Email | Quarterly |

External Communications

| Stakeholder Group | Primary Channel | Secondary Channel | Frequency | |——————|—————-|——————-|———–| | Regulatory (ES1, ES4, ES11, ES13) | Formal reports | Official correspondence | Quarterly | | Technology Partners (ES2, ES8, ES9, ES10) | Partner meetings | Vendor portals | Monthly | | Business Ecosystem (ES5, ES6, ES7, ES15) | Industry events | Public reports | Annual | | Financial (ES14) | Investor reports | Public filings | Quarterly |

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Risk and Mitigation Matrix

High-Risk Stakeholders

| Stakeholder | Risk Level | Risk Description | Mitigation Strategy | Owner | |————-|————|——————|——————-|——-| | IS2 | High | Loss of executive sponsorship | Regular value demonstration, clear ROI tracking | Project Sponsor | | IS4 | Medium | Operational resistance | Early involvement, change management | Change Manager | | IS5 | Medium | Implementation pushback | Training, clear benefits communication | Project Manager | | ES1 | Medium | Regulatory requirement changes | Proactive monitoring, regular consultation | Compliance Lead |

Stakeholder Conflict Risks

| Conflict Area | Stakeholders | Risk Level | Mitigation Approach | |—————|————–|————|——————-| | Resource Allocation | IS2, IS4, IS7, IS8 | Medium | Transparent governance, clear decision criteria | | Technical Standards | IS14, IS15, IS17, IS25 | Low | Architecture review board, consensus building | | Compliance Approach | IS3, IS9, IS11, ES1 | Low | Regular compliance reviews, early consultation | | Change Impact | IS5, IS6, IS23, IS24 | Medium | Comprehensive change management, training |

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Success Metrics by Stakeholder Category

Executive Leadership Success Metrics

• Engagement Rate: >95% participation in executive briefings
• Decision Speed: <5 days for executive decisions
• Satisfaction Score: >90% satisfaction with governance value
• Strategic Alignment: >95% alignment with business objectives

IT Management Success Metrics

• Implementation Adoption: >90% process compliance
• Resource Utilization: <10% variance from planned resources
• Technical Quality: >95% architecture compliance
• Operational Efficiency: >20% improvement in operational metrics

Business Stakeholder Success Metrics

• Business Value Realization: >85% of expected benefits achieved
• User Satisfaction: >80% user satisfaction with governance impact
• Process Integration: >90% business process integration success
• Change Adoption: >85% successful change adoption rate

Governance & Compliance Success Metrics

• Compliance Achievement: 100% regulatory compliance maintenance
• Audit Success: >95% audit finding resolution rate
• Policy Compliance: >95% policy adherence across organization
• Risk Mitigation: >80% risk mitigation effectiveness

External Stakeholder Success Metrics

• Vendor Performance: >90% vendor SLA achievement
• Regulatory Confidence: Zero regulatory sanctions or penalties
• Partner Satisfaction: >85% partner satisfaction with governance
• Market Perception: Positive industry recognition for governance maturity

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Conclusion

This stakeholder categorization matrix provides a comprehensive framework for managing the 41 identified stakeholders across multiple dimensions. The matrix supports effective engagement planning, communication strategy development, and risk mitigation for the ICT Governance Framework project.

Key Benefits:

• Structured Approach: Clear categorization enables targeted engagement strategies
• Risk Management: Proactive identification and mitigation of stakeholder risks
• Communication Efficiency: Optimized communication channels and frequencies
• Success Measurement: Clear metrics for stakeholder engagement effectiveness

Integration with A009: This matrix directly supports the A009 Complete Stakeholder Identification deliverable and provides the detailed categorization required for PMO validation.

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Document Control:

• Version: 1.0
• Status: Complete - Supporting A009 Validation
• Owner: Project Management Office
• Integration: A009 Complete Stakeholder Identification
• Review Cycle: Updated with stakeholder register changes

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This categorization matrix ensures systematic and effective stakeholder management throughout the ICT Governance Framework project lifecycle.

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