This document provides comprehensive templates and tools for collecting data to evaluate the effectiveness of the ICT Governance Framework. These templates support both automated and manual data collection processes across all evaluation dimensions.
{
"collection_id": "BVD-001",
"collection_name": "Technology ROI Data Collection",
"frequency": "Quarterly",
"data_sources": [
"financial_systems",
"project_management_tools",
"cost_management_platforms"
],
"metrics": {
"technology_investments": {
"total_investment": 0,
"investment_by_category": {
"infrastructure": 0,
"applications": 0,
"security": 0,
"innovation": 0
},
"investment_by_platform": {
"aws": 0,
"azure": 0,
"gcp": 0,
"on_premises": 0
}
},
"realized_benefits": {
"cost_savings": 0,
"revenue_increase": 0,
"productivity_gains": 0,
"risk_reduction_value": 0
},
"roi_calculation": {
"total_benefits": 0,
"total_costs": 0,
"roi_percentage": 0,
"payback_period_months": 0
}
},
"collection_period": {
"start_date": "YYYY-MM-DD",
"end_date": "YYYY-MM-DD"
},
"data_quality": {
"completeness_percentage": 0,
"accuracy_score": 0,
"validation_status": "pending"
}
}
{
"collection_id": "BVD-002",
"collection_name": "Business Value Realization Tracking",
"frequency": "Monthly",
"data_sources": [
"project_portfolios",
"business_case_systems",
"benefit_tracking_tools"
],
"projects": [
{
"project_id": "string",
"project_name": "string",
"projected_benefits": {
"financial_benefits": 0,
"operational_benefits": "string",
"strategic_benefits": "string"
},
"realized_benefits": {
"financial_realized": 0,
"operational_realized": "string",
"strategic_realized": "string"
},
"realization_percentage": 0,
"status": "in_progress|completed|delayed"
}
],
"summary_metrics": {
"total_projects": 0,
"projects_on_track": 0,
"average_realization_rate": 0,
"total_value_at_risk": 0
}
}
{
"collection_id": "OE-001",
"collection_name": "System Availability and Performance",
"frequency": "Real-time",
"data_sources": [
"monitoring_systems",
"apm_tools",
"infrastructure_monitoring"
],
"systems": [
{
"system_id": "string",
"system_name": "string",
"criticality": "critical|high|medium|low",
"availability_metrics": {
"uptime_percentage": 0,
"downtime_minutes": 0,
"planned_downtime": 0,
"unplanned_downtime": 0
},
"performance_metrics": {
"response_time_ms": 0,
"throughput_tps": 0,
"error_rate_percentage": 0,
"cpu_utilization": 0,
"memory_utilization": 0
},
"sla_status": {
"availability_sla": 0,
"performance_sla": 0,
"sla_met": true
}
}
],
"summary_metrics": {
"overall_availability": 0,
"critical_systems_availability": 0,
"sla_achievement_rate": 0,
"performance_index": 0
}
}
{
"collection_id": "OE-002",
"collection_name": "Incident and Change Management",
"frequency": "Weekly",
"data_sources": [
"itsm_tools",
"incident_management_systems",
"change_management_platforms"
],
"incidents": {
"total_incidents": 0,
"incidents_by_priority": {
"critical": 0,
"high": 0,
"medium": 0,
"low": 0
},
"resolution_metrics": {
"mean_time_to_resolve": 0,
"mean_time_to_respond": 0,
"first_call_resolution_rate": 0,
"escalation_rate": 0
}
},
"changes": {
"total_changes": 0,
"changes_by_type": {
"standard": 0,
"normal": 0,
"emergency": 0
},
"success_metrics": {
"successful_changes": 0,
"failed_changes": 0,
"success_rate_percentage": 0,
"rollback_rate": 0
}
}
}
{
"collection_id": "RM-001",
"collection_name": "Security and Compliance Metrics",
"frequency": "Weekly",
"data_sources": [
"security_tools",
"compliance_platforms",
"vulnerability_scanners"
],
"security_metrics": {
"incidents": {
"total_security_incidents": 0,
"incidents_by_severity": {
"critical": 0,
"high": 0,
"medium": 0,
"low": 0
},
"mean_time_to_detection": 0,
"mean_time_to_response": 0,
"mean_time_to_containment": 0
},
"vulnerabilities": {
"total_vulnerabilities": 0,
"vulnerabilities_by_severity": {
"critical": 0,
"high": 0,
"medium": 0,
"low": 0
},
"remediation_metrics": {
"mean_time_to_remediate": 0,
"remediation_rate": 0,
"overdue_vulnerabilities": 0
}
}
},
"compliance_metrics": {
"policy_compliance": {
"total_policies": 0,
"compliant_resources": 0,
"non_compliant_resources": 0,
"compliance_percentage": 0
},
"regulatory_compliance": {
"gdpr_compliance_score": 0,
"iso27001_compliance_score": 0,
"sox_compliance_score": 0,
"overall_compliance_score": 0
}
}
}
ICT Governance Framework Effectiveness Survey - Executive Leadership
Survey Information:
- Survey ID: SS-001-EXEC-YYYY-QX
- Target Audience: C-Level Executives, VPs, Directors
- Frequency: Semi-Annual
- Estimated Time: 15 minutes
Instructions:
Please rate each statement on a scale of 1-5:
1 = Strongly Disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly Agree
Section 1: Strategic Alignment
1. IT initiatives are well-aligned with our business strategy
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
2. IT governance processes support strategic decision-making
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
3. Technology investments deliver measurable business value
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
4. IT governance enables business agility and innovation
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
Section 2: Risk Management
5. IT risks are effectively identified and managed
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
6. Security measures adequately protect business assets
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
7. Compliance requirements are consistently met
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
Section 3: Operational Excellence
8. IT services meet business operational requirements
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
9. IT service delivery is reliable and consistent
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
10. IT governance processes are efficient and effective
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
Section 4: Overall Assessment
11. Overall, I am satisfied with IT governance effectiveness
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Comments: ________________________________
12. What are the top 3 areas where IT governance could be improved?
1. ________________________________
2. ________________________________
3. ________________________________
13. What are the top 3 strengths of the current IT governance framework?
1. ________________________________
2. ________________________________
3. ________________________________
Additional Comments:
_________________________________________________
_________________________________________________
_________________________________________________
Respondent Information (Optional):
- Role/Title: ________________________________
- Department: ________________________________
- Years with Organization: ____________________
ICT Governance Framework Effectiveness Survey - Business Users
Survey Information:
- Survey ID: SS-002-USER-YYYY-QX
- Target Audience: Business Users, Department Staff
- Frequency: Quarterly
- Estimated Time: 10 minutes
Instructions:
Please rate each statement on a scale of 1-5:
1 = Strongly Disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly Agree
Section 1: Service Quality
1. IT systems are reliable and available when needed
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
2. IT systems perform well and respond quickly
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
3. IT support is responsive and helpful
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
4. IT issues are resolved in a timely manner
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Section 2: User Experience
5. IT systems are easy to use and intuitive
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
6. I receive adequate training on new IT systems
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
7. IT systems help me be more productive in my work
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
8. New IT capabilities are delivered in a timely manner
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Section 3: Governance Impact
9. IT governance policies are clear and reasonable
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
10. Security measures are appropriate and not overly burdensome
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
11. IT governance supports rather than hinders my work
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Section 4: Overall Satisfaction
12. Overall, I am satisfied with IT services
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
13. What IT improvements would most benefit your work?
_________________________________________________
14. What IT services or systems work particularly well?
_________________________________________________
Additional Comments:
_________________________________________________
_________________________________________________
Respondent Information (Optional):
- Department: ________________________________
- Role Type: [ Manager ] [ Staff ] [ Specialist ]
- IT Usage Level: [ Heavy ] [ Moderate ] [ Light ]
ICT Governance Framework Effectiveness Survey - IT Staff
Survey Information:
- Survey ID: SS-003-IT-YYYY-QX
- Target Audience: IT Staff, Technical Teams
- Frequency: Semi-Annual
- Estimated Time: 12 minutes
Instructions:
Please rate each statement on a scale of 1-5:
1 = Strongly Disagree
2 = Disagree
3 = Neutral
4 = Agree
5 = Strongly Agree
Section 1: Process Effectiveness
1. Governance processes are clearly defined and documented
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
2. Governance processes help rather than hinder my work
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
3. Governance requirements are reasonable and achievable
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
4. Governance processes support quality service delivery
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Section 2: Tools and Resources
5. I have the tools needed to follow governance processes
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
6. Governance tools are user-friendly and efficient
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
7. I receive adequate training on governance processes
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
8. Documentation and guidance are readily available
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Section 3: Management Support
9. Management supports governance process compliance
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
10. There is clear accountability for governance outcomes
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
11. Governance feedback is acted upon by management
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
Section 4: Overall Assessment
12. Overall, governance processes are effective
Rating: [ 1 ] [ 2 ] [ 3 ] [ 4 ] [ 5 ]
13. What governance improvements would most help your work?
1. ________________________________
2. ________________________________
3. ________________________________
14. What governance processes work particularly well?
1. ________________________________
2. ________________________________
3. ________________________________
15. What governance challenges do you face most often?
_________________________________________________
_________________________________________________
Additional Comments:
_________________________________________________
_________________________________________________
Respondent Information:
- Role/Team: ________________________________
- Years in IT: ______________________________
- Years with Organization: ___________________
- Primary Responsibilities: __________________
ICT Governance Framework Effectiveness Interview - Executive Leadership
Interview Information:
- Interview ID: INT-001-EXEC-YYYY-QX
- Target Audience: C-Level Executives, Senior Leadership
- Duration: 45-60 minutes
- Format: Semi-structured interview
Pre-Interview Preparation:
- Review respondent's role and responsibilities
- Review recent governance metrics and reports
- Prepare specific examples relevant to their domain
Interview Structure:
Opening (5 minutes)
- Introduction and purpose
- Confidentiality and use of information
- Permission to record (if applicable)
- Overview of discussion topics
Section 1: Strategic Alignment (15 minutes)
1. How well do you feel IT initiatives align with business strategy?
- Probe: Specific examples of good/poor alignment
- Probe: Impact on business outcomes
2. How effectively does IT governance support strategic decision-making?
- Probe: Decision-making process experience
- Probe: Information quality and timeliness
3. What role should IT governance play in enabling business agility?
- Probe: Current barriers to agility
- Probe: Desired future state
Section 2: Value Delivery (10 minutes)
4. How do you assess the value delivered by IT investments?
- Probe: Measurement approaches
- Probe: Satisfaction with ROI
5. What improvements in business outcomes have you seen from IT governance?
- Probe: Specific examples and metrics
- Probe: Areas needing improvement
Section 3: Risk Management (10 minutes)
6. How confident are you in our IT risk management capabilities?
- Probe: Risk identification and mitigation
- Probe: Security and compliance posture
7. What IT risks keep you awake at night?
- Probe: Current risk concerns
- Probe: Adequacy of current controls
Section 4: Future Direction (10 minutes)
8. What are your priorities for IT governance improvement?
- Probe: Short-term vs. long-term priorities
- Probe: Resource allocation preferences
9. How should IT governance evolve to support future business needs?
- Probe: Emerging technology considerations
- Probe: Changing business requirements
Closing (5 minutes)
- Summary of key points
- Additional comments or concerns
- Next steps and follow-up
- Thank you and contact information
Post-Interview Actions:
- Complete interview summary within 24 hours
- Identify key themes and insights
- Flag any urgent issues or concerns
- Schedule follow-up if needed
ICT Governance Framework Effectiveness Focus Group - Business Users
Focus Group Information:
- Focus Group ID: FG-001-USER-YYYY-QX
- Target Audience: Business Users from Multiple Departments
- Participants: 8-12 business users
- Duration: 90 minutes
- Format: Facilitated discussion
Pre-Session Preparation:
- Recruit diverse participants across departments
- Prepare discussion materials and examples
- Set up recording equipment (if permitted)
- Prepare refreshments and materials
Session Structure:
Opening (10 minutes)
- Welcome and introductions
- Purpose and objectives
- Ground rules and confidentiality
- Permission to record
Warm-up Activity (10 minutes)
- Participants share their primary IT interactions
- Quick round-robin on IT satisfaction
Section 1: Current Experience (25 minutes)
Discussion Topics:
1. What works well with current IT services?
2. What are your biggest IT frustrations?
3. How do IT governance policies affect your daily work?
4. What IT improvements would most benefit your work?
Facilitation Notes:
- Encourage specific examples
- Probe for underlying causes
- Capture both positive and negative feedback
- Ensure all participants contribute
Section 2: Governance Impact (25 minutes)
Discussion Topics:
1. How do you experience IT governance in your work?
2. What governance policies help or hinder productivity?
3. How could IT governance better support business needs?
4. What communication about IT governance would be helpful?
Activities:
- Small group discussions (5 minutes)
- Report back to full group (10 minutes)
- Full group synthesis (10 minutes)
Section 3: Future Vision (15 minutes)
Discussion Topics:
1. What would ideal IT governance look like?
2. What changes would most improve your IT experience?
3. How should IT governance evolve for future needs?
Activity:
- Individual reflection (5 minutes)
- Group discussion and prioritization (10 minutes)
Closing (5 minutes)
- Summary of key themes
- Next steps and follow-up
- Thank you and contact information
Post-Session Actions:
- Complete session summary within 48 hours
- Analyze themes and patterns
- Identify actionable insights
- Share summary with participants
ICT Governance Framework Annual Assessment - Data Collection Plan
Assessment Information:
- Assessment ID: CA-001-ANNUAL-YYYY
- Assessment Period: [Start Date] to [End Date]
- Assessment Team: [Team Members]
- Timeline: [Duration]
Data Collection Scope:
1. Quantitative Metrics Collection
Data Sources:
- [ ] Financial systems and budgets
- [ ] Project management platforms
- [ ] IT service management tools
- [ ] Security and compliance systems
- [ ] Infrastructure monitoring tools
- [ ] Cost management platforms
- [ ] Risk management systems
- [ ] Performance monitoring tools
Metrics Categories:
- [ ] Business Value Delivery (25 metrics)
- [ ] Operational Excellence (20 metrics)
- [ ] Risk Management (18 metrics)
- [ ] Strategic Alignment (15 metrics)
- [ ] Stakeholder Satisfaction (12 metrics)
- [ ] Innovation Enablement (10 metrics)
2. Qualitative Data Collection
Stakeholder Surveys:
- [ ] Executive Leadership Survey (Target: 15 executives)
- [ ] Business User Survey (Target: 200 users)
- [ ] IT Staff Survey (Target: 50 staff)
Interviews:
- [ ] Executive Interviews (Target: 8 executives)
- [ ] Domain Owner Interviews (Target: 12 owners)
- [ ] Key Stakeholder Interviews (Target: 15 stakeholders)
Focus Groups:
- [ ] Business User Focus Groups (3 groups, 8-12 participants each)
- [ ] IT Staff Focus Groups (2 groups, 6-10 participants each)
3. Document Review
Documents to Review:
- [ ] Governance policies and procedures
- [ ] Audit reports and findings
- [ ] Incident and problem reports
- [ ] Project delivery reports
- [ ] Risk assessments and reports
- [ ] Compliance reports
- [ ] Training records and materials
Data Collection Timeline:
Week 1-2: Quantitative Data Collection
- Deploy automated data collection scripts
- Extract data from source systems
- Validate data quality and completeness
- Prepare data for analysis
Week 3-4: Survey Deployment
- Deploy stakeholder surveys
- Monitor response rates
- Send reminders and follow-ups
- Collect and validate survey responses
Week 5-6: Interviews and Focus Groups
- Conduct executive interviews
- Conduct stakeholder interviews
- Facilitate focus group sessions
- Complete interview transcriptions
Week 7-8: Document Review and Analysis
- Review governance documentation
- Analyze audit and compliance reports
- Review incident and project reports
- Complete data collection summary
Data Quality Standards:
- Quantitative Data: >95% completeness, <2% error rate
- Survey Response: >70% response rate for each stakeholder group
- Interview Completion: >80% of planned interviews completed
- Document Review: 100% of identified documents reviewed
Data Collection Team Roles:
- Assessment Lead: Overall coordination and quality assurance
- Data Analysts: Quantitative data collection and validation
- Survey Coordinators: Survey deployment and management
- Interview Facilitators: Interview and focus group facilitation
- Document Reviewers: Document analysis and synthesis
Success Criteria:
- [ ] All planned data collection activities completed
- [ ] Data quality standards met
- [ ] Stakeholder participation targets achieved
- [ ] Data collection completed within timeline
- [ ] Data ready for analysis phase
Data Quality Assessment Checklist
Assessment Information:
- Assessment ID: DQ-001-YYYY-MM
- Data Collection Period: [Start Date] to [End Date]
- Assessor: [Name and Role]
- Assessment Date: [Date]
Data Completeness Assessment:
□ All required data sources accessed successfully
□ Data extraction completed for all metrics
□ Missing data identified and documented
□ Data gaps assessed for impact on analysis
□ Alternative data sources identified where needed
Completeness Score: ____% (Target: >95%)
Data Accuracy Assessment:
□ Data validation rules applied successfully
□ Outliers identified and investigated
□ Data consistency checks completed
□ Source system validation performed
□ Manual verification of sample data completed
Accuracy Score: ____% (Target: >98%)
Data Timeliness Assessment:
□ Data collection completed within planned timeline
□ Data reflects the correct assessment period
□ Real-time data is current and up-to-date
□ Historical data covers required time periods
□ Data freshness meets requirements
Timeliness Score: ____% (Target: >95%)
Data Consistency Assessment:
□ Data definitions consistent across sources
□ Calculation methods standardized
□ Units of measurement consistent
□ Data formats standardized
□ Cross-system data reconciled
Consistency Score: ____% (Target: >95%)
Overall Data Quality Score: ____%
Data Quality Issues Identified:
1. Issue: ________________________________
Impact: ______________________________
Resolution: ___________________________
2. Issue: ________________________________
Impact: ______________________________
Resolution: ___________________________
3. Issue: ________________________________
Impact: ______________________________
Resolution: ___________________________
Recommendations for Improvement:
1. ____________________________________
2. ____________________________________
3. ____________________________________
Approval:
□ Data quality meets standards for analysis
□ Data quality issues documented and addressed
□ Data approved for use in assessment
Assessor Signature: ________________________
Date: ____________________________________
ICT Governance Framework Effectiveness Assessment
Data Collection Summary Report
Report Information:
- Report ID: DCR-001-YYYY-QX
- Assessment Period: [Start Date] to [End Date]
- Report Date: [Date]
- Prepared By: [Name and Role]
Executive Summary:
Data collection for the ICT Governance Framework effectiveness assessment has been completed successfully. This report summarizes the data collection activities, results, and quality assessment.
Key Highlights:
- Overall data collection completion: ____%
- Data quality score: ____%
- Stakeholder participation rate: ____%
- Critical issues identified: ____
1. Data Collection Activities Summary
1.1 Quantitative Data Collection
Total Metrics Collected: ____
Data Sources Accessed: ____
Collection Success Rate: ____%
Metrics by Category:
- Business Value Delivery: ____ metrics collected
- Operational Excellence: ____ metrics collected
- Risk Management: ____ metrics collected
- Strategic Alignment: ____ metrics collected
- Stakeholder Satisfaction: ____ metrics collected
- Innovation Enablement: ____ metrics collected
1.2 Qualitative Data Collection
Surveys Deployed: ____
Survey Response Rate: ____%
Interviews Completed: ____
Focus Groups Conducted: ____
Stakeholder Participation:
- Executive Leadership: ____% participation
- Business Users: ____% participation
- IT Staff: ____% participation
1.3 Document Review
Documents Reviewed: ____
Review Completion Rate: ____%
2. Data Quality Assessment
2.1 Overall Quality Metrics
- Completeness: ____%
- Accuracy: ____%
- Timeliness: ____%
- Consistency: ____%
2.2 Quality Issues and Resolutions
[List significant quality issues and how they were addressed]
3. Key Findings from Data Collection
3.1 Quantitative Insights
[High-level insights from quantitative data]
3.2 Qualitative Themes
[Key themes from surveys, interviews, and focus groups]
4. Data Readiness for Analysis
□ All critical data collected successfully
□ Data quality meets analysis standards
□ Data gaps identified and documented
□ Data approved for analysis phase
5. Recommendations
5.1 For Current Analysis
[Recommendations for the current assessment analysis]
5.2 For Future Data Collection
[Improvements for future data collection cycles]
6. Next Steps
- Data analysis phase initiation: [Date]
- Preliminary findings review: [Date]
- Final assessment report: [Date]
Appendices:
A. Detailed Data Collection Results
B. Data Quality Assessment Details
C. Stakeholder Participation Summary
D. Data Collection Issues Log
Report Approval:
Prepared By: _________________________ Date: _________
Reviewed By: _________________________ Date: _________
Approved By: _________________________ Date: _________
Document Control:
These data collection templates and tools provide comprehensive support for gathering the information needed to evaluate ICT Governance Framework effectiveness and drive continuous improvement.