ICT-Governance-Framework-Application

Quality Management Plan

Document Information

Table of Contents

  1. Introduction
  2. Quality Management Approach
  3. Quality Roles and Responsibilities
  4. Quality Standards
  5. Quality Control
  6. Quality Assurance
  7. Quality Metrics
  8. Quality Improvement Process
  9. Quality Tools and Techniques
  10. Quality Documentation
  11. Appendices

Introduction

Purpose

This Quality Management Plan establishes the quality management approach, responsibilities, processes, and standards for the ICT Governance Framework Application. It serves as a guide for ensuring that all aspects of the framework meet or exceed stakeholder requirements and quality expectations.

Scope

This plan applies to all components of the ICT Governance Framework Application, including:

Definitions

Quality Management Approach

Quality Philosophy

The ICT Governance Framework Application employs a quality management approach based on the following principles:

Quality Management Methodology

The quality management methodology incorporates elements from:

Quality Management Process

The quality management process consists of the following key activities:

  1. Plan: Define quality requirements, standards, and acceptance criteria
  2. Assure: Implement processes to ensure quality requirements will be met
  3. Control: Verify that work products meet quality standards
  4. Improve: Continuously analyze and enhance quality processes

Quality Roles and Responsibilities

Quality Management Team

The Quality Management Team provides oversight and guidance for all quality-related activities:

Role Responsibilities
Quality Manager - Overall accountability for quality management
- Approve quality deliverables
- Facilitate quality reviews
- Report on quality metrics and status
Quality Assurance Specialist - Develop and maintain quality assurance processes
- Perform quality audits
- Identify quality improvement opportunities
- Provide quality guidance to teams
Quality Control Analyst - Execute quality control activities
- Document and track defects
- Verify corrective actions
- Analyze quality trends

Extended Team Responsibilities

Role Quality Responsibilities
Project Manager - Ensure quality activities are scheduled and resourced
- Balance quality requirements with scope, schedule, and budget
- Escalate quality issues as needed
Development Team - Adhere to coding standards and best practices
- Perform peer reviews and unit testing
- Resolve identified defects
- Participate in quality improvement initiatives
Infrastructure Team - Ensure infrastructure components meet quality standards
- Implement infrastructure testing
- Monitor performance and reliability metrics
Documentation Team - Create high-quality documentation
- Ensure documentation accuracy and completeness
- Update documentation based on feedback
Stakeholders - Provide clear quality requirements
- Participate in acceptance testing
- Provide feedback on quality issues

Quality Standards

Code Quality Standards

Documentation Quality Standards

Testing Quality Standards

Performance Quality Standards

Security Quality Standards

Quality Control

Quality Control Activities

The following quality control activities will be performed throughout the project lifecycle:

Activity Description Frequency Responsible
Code Reviews Systematic examination of code to identify defects and ensure adherence to standards For each code change Development Team
Static Code Analysis Automated scanning of code for quality and security issues Daily and for each build Quality Control Analyst
Unit Testing Testing of individual components to verify correct operation For each code change Development Team
Integration Testing Testing of integrated components to verify they work together correctly Weekly and for each release Quality Control Analyst
Performance Testing Testing system performance under various load conditions Monthly and before major releases Infrastructure Team
Security Testing Scanning and testing for security vulnerabilities Bi-weekly and before major releases Security Team
Documentation Review Review of documentation for accuracy, completeness, and usability For each documentation update Documentation Team
User Acceptance Testing Validation that the system meets user requirements Before each release Stakeholders

Defect Management Process

  1. Identification: Defects are identified through testing, reviews, or user feedback
  2. Documentation: Defects are documented with severity, priority, and reproducible steps
  3. Assignment: Defects are assigned to appropriate team members for resolution
  4. Resolution: Team members implement fixes for assigned defects
  5. Verification: Quality Control verifies that defects have been properly resolved
  6. Closure: Verified defects are closed in the tracking system

Defect Severity Classification

Severity Description Resolution Timeframe
Critical Prevents system operation or poses security risk Immediate (within 24 hours)
High Significantly impacts functionality or performance Within 3 business days
Medium Affects non-critical functionality or has workaround Within 7 business days
Low Minor issue with minimal impact Before next major release

Quality Control Tools

Quality Assurance

Quality Assurance Activities

The following quality assurance activities will be performed to ensure that quality processes are properly implemented:

Activity Description Frequency Responsible
Process Audits Review of quality processes to ensure they are being followed Quarterly Quality Assurance Specialist
Work Product Audits Examination of work products to verify they meet quality standards Monthly Quality Assurance Specialist
Quality Status Reviews Meetings to review quality metrics and improvement initiatives Bi-weekly Quality Manager
Configuration Audits Verification that configuration items are correctly managed Monthly Quality Assurance Specialist
Supplier Quality Assurance Assessment of third-party components for quality Before adoption and annually Quality Manager

Quality Assurance Checklists

Standardized checklists will be used for key quality assurance activities:

Preventive Actions

The following preventive actions will be implemented to avoid quality issues:

Quality Metrics

Key Quality Metrics

The following metrics will be tracked to measure quality performance:

Metric Description Target Measurement Method
Defect Density Number of defects per 1,000 lines of code < 5 Static code analysis
Test Coverage Percentage of code covered by automated tests > 80% Test coverage analysis
Defect Escape Rate Percentage of defects found after release < 5% Defect tracking system
First Time Pass Rate Percentage of work products that pass review on first attempt > 90% Quality review records
Mean Time to Resolution Average time to resolve defects < 3 days Defect tracking system
Technical Debt Ratio Ratio of remediation cost to development cost < 5% Static code analysis
Documentation Accuracy Percentage of documentation items verified as accurate > 95% Documentation review
Compliance Score Percentage of resources compliant with governance policies > 98% Governance dashboard
User Satisfaction Average satisfaction score from user feedback > 4.5/5 User surveys

Metric Collection and Reporting

Quality Improvement Process

Continuous Improvement Approach

The ICT Governance Framework Application employs a continuous improvement approach based on the Plan-Do-Check-Act (PDCA) cycle:

  1. Plan: Identify improvement opportunities and plan changes
  2. Do: Implement changes on a small scale
  3. Check: Analyze results and determine effectiveness
  4. Act: Implement successful changes more broadly

Quality Improvement Identification

Quality improvement opportunities will be identified through:

Quality Improvement Prioritization

Improvement initiatives will be prioritized based on:

Quality Improvement Implementation

For each improvement initiative:

  1. Document the current process or standard
  2. Identify specific changes to be made
  3. Define success criteria and measurement approach
  4. Implement changes according to the plan
  5. Measure results against success criteria
  6. Adjust approach as needed based on results
  7. Document lessons learned

Quality Tools and Techniques

Quality Management Tools

Quality Analysis Techniques

Quality Control Techniques

Quality Documentation

Quality Records

The following quality records will be maintained:

Document Control

All quality documentation will be:

Reporting

Regular quality reports will include:

Appendices

Appendix A: Quality Checklists

Code Review Checklist

Documentation Review Checklist

Release Readiness Checklist

Appendix B: Quality Templates

Defect Report Template

Quality Audit Report Template

Quality Improvement Initiative Template

Appendix C: Quality Standards References

This site is open source. Improve this page.