ICT-Governance-Framework-Application

Stakeholder Influence/Interest Matrix

ICT Governance Framework Project

Document Control Information

Document Information
Document Title	Stakeholder Influence/Interest Matrix
Project	ICT Governance Framework
Version	1.0
Date	2025-08-08
Author	Business Analyst
Reviewer	Project Manager
Approver	Project Sponsor
WBS Code	1.1.2.1.2
Activity ID	A010

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Executive Summary

This document provides a comprehensive analysis of stakeholder influence and interest levels for the ICT Governance Framework project. The matrix evaluates each stakeholder’s ability to impact project outcomes (influence) and their level of concern or involvement in project success (interest). This analysis forms the foundation for tailored engagement strategies and communication approaches.

Key Findings:

• High Influence, High Interest: 9 critical stakeholders requiring intensive management
• High Influence, Low Interest: 5 stakeholders requiring satisfaction strategies
• Low Influence, High Interest: 10 stakeholders requiring regular information sharing
• Low Influence, Low Interest: 12 stakeholders requiring monitoring

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Methodology and Assessment Criteria

Influence Assessment Scale (1-5)

5 - Very High Influence

• Can independently approve/reject project decisions
• Controls critical resources or budget
• Has authority to change project scope or timeline
• Can escalate issues to executive level

4 - High Influence

• Significant input into project decisions
• Controls important resources or expertise
• Can influence other stakeholders’ opinions
• Has formal role in project governance

3 - Moderate Influence

• Provides input that is considered in decisions
• Has specialized knowledge or skills needed
• Can influence team or departmental support
• Participates in formal review processes

2 - Low Influence

• Limited input into project decisions
• Provides feedback when requested
• Has minimal resource control
• Influences small group or individual level

1 - Very Low Influence

• No direct input into project decisions
• Receives information but doesn’t provide feedback
• No resource control or authority
• Minimal impact on project outcomes

Interest Assessment Scale (1-5)

5 - Very High Interest

• Project directly impacts their primary responsibilities
• Success/failure significantly affects their performance
• Actively seeks project information and involvement
• Willing to invest significant time and effort

4 - High Interest

• Project impacts important aspects of their work
• Success/failure affects their department or team
• Regularly engages with project communications
• Willing to participate in project activities

3 - Moderate Interest

• Project has some impact on their work
• Interested in project outcomes but not deeply involved
• Responds to project communications when relevant
• Participates when specifically requested

2 - Low Interest

• Project has minimal impact on their work
• Aware of project but not actively engaged
• Reviews project communications occasionally
• Participates only when required

1 - Very Low Interest

• Project has no direct impact on their work
• Minimal awareness of project details
• Rarely engages with project communications
• No voluntary participation

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Stakeholder Influence/Interest Matrix

Matrix Overview

Stakeholder ID	Stakeholder Name	Role/Position	Influence (1-5)	Interest (1-5)	Quadrant	Engagement Strategy
IS1	Chief Information Officer	Primary Sponsor	5	5	Manage Closely	Weekly 1:1s, decision authority
IS2	Chief Executive Officer	Executive Sponsor	5	4	Manage Closely	Monthly briefings, strategic alignment
IS3	Chief Financial Officer	Financial Sponsor	5	4	Manage Closely	Budget reviews, ROI validation
IS4	ICT Governance Council Chair	Governance Leader	5	5	Manage Closely	Bi-weekly meetings, policy decisions
IS7	IT Operations Manager	Operations Lead	4	5	Manage Closely	Weekly status, operational impact
IS13	Security Manager	Security Lead	4	5	Manage Closely	Security reviews, compliance validation
IS14	Enterprise Architect	Architecture Lead	4	5	Manage Closely	Design reviews, technical decisions
IS15	Change Management Lead	Change Leader	4	5	Manage Closely	Change strategy, adoption planning
IS17	Project Management Office	PMO Director	4	5	Manage Closely	Methodology, standards compliance
IS19	Legal Counsel	Legal Advisor	4	2	Keep Satisfied	Compliance briefings, legal reviews
ES1	Regulatory Bodies	External Regulators	5	2	Keep Satisfied	Compliance reports, audit support
ES4	Board of Directors	Governance Body	5	3	Keep Satisfied	Quarterly reports, strategic updates
ES11	External Auditors	Audit Firms	4	2	Keep Satisfied	Audit support, documentation
ES14	Technology Vendors	Vendor Partners	4	3	Keep Satisfied	Vendor meetings, integration support
IS9	Business Unit Managers	Department Heads	3	4	Keep Informed	Monthly updates, impact assessment
IS10	IT Support Teams	Technical Teams	2	4	Keep Informed	Technical briefings, training
IS11	DevOps Teams	Development Teams	3	4	Keep Informed	Integration planning, technical input
IS16	Training Coordinators	Learning Teams	2	4	Keep Informed	Training plans, capability development
IS20	Communications Team	Internal Comms	3	4	Keep Informed	Communication strategy, messaging
ES3	Industry Associations	Professional Bodies	2	4	Keep Informed	Best practices, industry trends
ES8	Technology Partners	Strategic Partners	3	4	Keep Informed	Partnership alignment, collaboration
ES9	Consulting Firms	Advisory Partners	3	4	Keep Informed	Advisory input, expertise sharing
ES10	Academic Institutions	Research Partners	2	4	Keep Informed	Research collaboration, innovation
IS6	Procurement Team	Purchasing	2	2	Monitor	Standard communications
IS12	Facilities Management	Infrastructure	2	2	Monitor	Infrastructure updates
IS18	HR Department	Human Resources	3	2	Monitor	Policy alignment, workforce impact
IS21	Finance Teams	Financial Operations	2	2	Monitor	Budget tracking, financial reporting
IS22	Administrative Staff	Support Staff	1	2	Monitor	General communications
IS23	Contractors	External Workers	2	2	Monitor	Contract compliance, access management
IS24	Temporary Staff	Temporary Workers	1	1	Monitor	Basic awareness, access needs
IS25	Interns	Student Workers	1	2	Monitor	Learning opportunities, basic training
IS26	Retired Employees	Former Staff	1	1	Monitor	Legacy system knowledge
ES5	Media Organizations	Press/Media	2	1	Monitor	Public relations, transparency
ES6	General Public	Citizens	1	1	Monitor	Public transparency, accountability
ES7	Competitor Organizations	Market Competitors	2	1	Monitor	Competitive intelligence, benchmarking
ES12	Government Agencies	Public Sector	3	2	Monitor	Regulatory compliance, reporting
ES13	Standards Bodies	Standards Organizations	2	2	Monitor	Standards compliance, best practices
ES15	Community Groups	Local Communities	1	1	Monitor	Community impact, social responsibility

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Quadrant Analysis and Engagement Strategies

Quadrant 1: Manage Closely (High Influence, High Interest)

Stakeholders: IS1, IS2, IS3, IS4, IS7, IS13, IS14, IS15, IS17

Characteristics:

• Critical to project success
• High decision-making authority
• Deeply invested in outcomes
• Can significantly impact project trajectory

Engagement Strategy:

• Frequency: Weekly to bi-weekly direct engagement
• Communication: Detailed reports, 1:1 meetings, decision forums
• Involvement: Active participation in governance, decision-making authority
• Escalation: Direct access to project manager and sponsor
• Feedback: Real-time feedback loops, immediate issue resolution

Key Activities:

• Weekly steering committee meetings
• Individual stakeholder briefings
• Decision checkpoint reviews
• Risk and issue escalation
• Strategic planning sessions

Quadrant 2: Keep Satisfied (High Influence, Low Interest)

Stakeholders: IS19, ES1, ES4, ES11, ES14

Characteristics:

• High authority but limited day-to-day interest
• Can become project blockers if dissatisfied
• Require minimal but high-quality engagement
• Focus on compliance and risk mitigation

Engagement Strategy:

• Frequency: Monthly to quarterly structured updates
• Communication: Executive summaries, compliance reports, key metrics
• Involvement: Formal review and approval processes
• Escalation: Proactive issue notification, early warning systems
• Feedback: Structured feedback sessions, formal sign-offs

Key Activities:

• Quarterly executive briefings
• Compliance status reports
• Risk assessment updates
• Formal approval processes
• Strategic milestone reviews

Quadrant 3: Keep Informed (Low Influence, High Interest)

Stakeholders: IS9, IS10, IS11, IS16, IS20, ES3, ES8, ES9, ES10

Characteristics:

• High interest but limited decision authority
• Valuable source of feedback and expertise
• Can influence team morale and adoption
• Important for implementation success

Engagement Strategy:

• Frequency: Bi-weekly to monthly information sharing
• Communication: Detailed updates, technical briefings, training materials
• Involvement: Working groups, advisory sessions, feedback collection
• Escalation: Structured feedback channels, issue reporting
• Feedback: Regular surveys, focus groups, suggestion systems

Key Activities:

• Monthly team briefings
• Technical working groups
• Training and development sessions
• Feedback collection surveys
• Implementation planning workshops

Quadrant 4: Monitor (Low Influence, Low Interest)

Stakeholders: IS6, IS12, IS18, IS21-IS26, ES5-ES7, ES12, ES13, ES15

Characteristics:

• Limited impact on project success
• Minimal interest in project details
• Require basic awareness and compliance
• May become more interested as project progresses

Engagement Strategy:

• Frequency: Quarterly general communications
• Communication: Standard newsletters, general announcements, basic updates
• Involvement: Optional participation, general awareness sessions
• Escalation: Standard communication channels, general support
• Feedback: Passive feedback collection, general surveys

Key Activities:

• Quarterly newsletters
• General awareness sessions
• Standard communication channels
• Basic training materials
• General feedback surveys

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Stakeholder Influence Mapping

Primary Influencers (Influence Level 5)

1. IS1 - Chief Information Officer: Ultimate project authority and decision maker
2. IS2 - Chief Executive Officer: Strategic direction and organizational alignment
3. IS3 - Chief Financial Officer: Budget approval and financial oversight
4. IS4 - ICT Governance Council Chair: Governance policy and framework decisions
5. ES1 - Regulatory Bodies: Compliance requirements and regulatory approval
6. ES4 - Board of Directors: Strategic oversight and governance approval

Secondary Influencers (Influence Level 4)

1. IS7 - IT Operations Manager: Operational implementation and technical feasibility
2. IS13 - Security Manager: Security requirements and risk management
3. IS14 - Enterprise Architect: Technical architecture and design decisions
4. IS15 - Change Management Lead: Organizational change and adoption strategies
5. IS17 - Project Management Office: Methodology and project standards
6. IS19 - Legal Counsel: Legal compliance and risk mitigation
7. ES11 - External Auditors: Audit requirements and compliance validation
8. ES14 - Technology Vendors: Technical capabilities and integration support

Supporting Influencers (Influence Level 3)

1. IS9 - Business Unit Managers: Departmental support and resource allocation
2. IS11 - DevOps Teams: Technical implementation and integration
3. IS18 - HR Department: Workforce policies and organizational impact
4. IS20 - Communications Team: Internal communication and messaging
5. ES8 - Technology Partners: Strategic partnerships and collaboration
6. ES9 - Consulting Firms: Expert advice and specialized knowledge
7. ES12 - Government Agencies: Regulatory guidance and compliance support

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Interest Level Analysis

Very High Interest (Level 5)

• IS1 - CIO: Project sponsor with direct accountability
• IS4 - ICT Governance Council Chair: Core governance responsibility
• IS7 - IT Operations Manager: Direct operational impact
• IS13 - Security Manager: Security and compliance implications
• IS14 - Enterprise Architect: Technical architecture ownership
• IS15 - Change Management Lead: Organizational change responsibility
• IS17 - PMO Director: Project methodology and standards

High Interest (Level 4)

• IS2 - CEO: Strategic organizational impact
• IS3 - CFO: Financial investment and ROI
• IS9 - Business Unit Managers: Departmental process changes
• IS10 - IT Support Teams: Technical implementation impact
• IS11 - DevOps Teams: Development and deployment changes
• IS16 - Training Coordinators: Training and capability development
• IS20 - Communications Team: Communication strategy and execution
• ES3 - Industry Associations: Best practices and industry standards
• ES8 - Technology Partners: Partnership and collaboration opportunities
• ES9 - Consulting Firms: Advisory engagement and expertise sharing
• ES10 - Academic Institutions: Research and innovation opportunities

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Dynamic Stakeholder Assessment

Stakeholders with Potential for Change

Increasing Influence:

• IS11 - DevOps Teams: As technical implementation progresses
• IS16 - Training Coordinators: During rollout and adoption phases
• ES8 - Technology Partners: As integration requirements emerge

Increasing Interest:

• IS18 - HR Department: As workforce impact becomes clearer
• ES12 - Government Agencies: As regulatory implications develop
• ES14 - Technology Vendors: As procurement decisions approach

Decreasing Interest:

• ES11 - External Auditors: After initial compliance validation
• IS19 - Legal Counsel: After legal framework establishment

Monitoring Triggers

Influence Changes:

• Organizational restructuring
• Role changes or promotions
• Budget authority changes
• New regulatory requirements

Interest Changes:

• Project scope modifications
• Technology decisions affecting their domain
• Implementation timeline changes
• Success or failure of early deliverables

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Risk Assessment by Stakeholder Quadrant

High Risk Stakeholders (Manage Closely)

Risk Level: Critical

• Primary Risk: Project failure if not properly engaged
• Mitigation: Intensive relationship management, regular communication, decision involvement
• Monitoring: Weekly engagement assessment, satisfaction surveys

Medium-High Risk Stakeholders (Keep Satisfied)

Risk Level: High

• Primary Risk: Project blocking or resistance if dissatisfied
• Mitigation: Proactive communication, compliance focus, early issue resolution
• Monitoring: Monthly satisfaction check, compliance status tracking

Medium Risk Stakeholders (Keep Informed)

Risk Level: Medium

• Primary Risk: Implementation resistance or poor adoption
• Mitigation: Regular information sharing, feedback collection, involvement in planning
• Monitoring: Bi-weekly engagement metrics, feedback analysis

Low Risk Stakeholders (Monitor)

Risk Level: Low

• Primary Risk: Unexpected escalation or compliance issues
• Mitigation: Standard communication, basic awareness, monitoring for changes
• Monitoring: Quarterly assessment, change detection

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Engagement Success Metrics

Quantitative Metrics

Participation Rates:

• Steering committee attendance: >95%
• Working group participation: >80%
• Training session attendance: >75%
• Survey response rates: >60%

Communication Effectiveness:

• Email open rates: >70%
• Document download rates: >50%
• Meeting attendance rates: >85%
• Feedback submission rates: >40%

Satisfaction Scores:

• Overall stakeholder satisfaction: >4.0/5.0
• Communication quality: >4.0/5.0
• Engagement effectiveness: >3.8/5.0
• Information relevance: >4.2/5.0

Qualitative Metrics

Engagement Quality:

• Stakeholder feedback sentiment analysis
• Quality of input and suggestions received
• Level of proactive engagement and initiative
• Collaborative behavior in meetings and forums

Relationship Strength:

• Trust and confidence levels
• Willingness to advocate for project
• Openness to change and new approaches
• Commitment to project success

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Implementation Recommendations

Immediate Actions (Week 1-2)

1. Validate Matrix: Review influence/interest assessments with project sponsor
2. Stakeholder Confirmation: Confirm assessments with key stakeholders
3. Engagement Planning: Develop detailed engagement plans for each quadrant
4. Communication Setup: Establish communication channels and schedules

Short-term Actions (Month 1)

1. Baseline Measurement: Conduct initial stakeholder satisfaction survey
2. Relationship Building: Initiate regular engagement with high-priority stakeholders
3. Feedback Systems: Implement feedback collection mechanisms
4. Monitoring Setup: Establish stakeholder engagement tracking systems

Medium-term Actions (Months 2-3)

1. Engagement Optimization: Refine engagement strategies based on initial feedback
2. Relationship Assessment: Evaluate relationship quality and satisfaction
3. Strategy Adjustment: Modify approaches based on stakeholder response
4. Success Measurement: Implement comprehensive engagement metrics

Long-term Actions (Ongoing)

1. Continuous Monitoring: Regular assessment of influence and interest changes
2. Relationship Maintenance: Ongoing relationship building and maintenance
3. Strategy Evolution: Continuous improvement of engagement strategies
4. Success Validation: Regular validation of engagement effectiveness

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Conclusion

This Stakeholder Influence/Interest Matrix provides a comprehensive foundation for strategic stakeholder engagement throughout the ICT Governance Framework project. The analysis identifies 9 critical stakeholders requiring intensive management, 5 stakeholders requiring satisfaction strategies, 10 stakeholders requiring regular information sharing, and 12 stakeholders requiring basic monitoring.

Key Success Factors:

• Intensive engagement with high-influence, high-interest stakeholders
• Proactive satisfaction management for high-influence, low-interest stakeholders
• Regular information sharing with high-interest stakeholders
• Continuous monitoring for changes in stakeholder dynamics

Critical Dependencies:

• Executive sponsor support for engagement strategies
• Resource allocation for intensive stakeholder management
• Effective communication infrastructure and processes
• Regular assessment and adjustment of engagement approaches

This matrix will be reviewed and updated monthly to ensure continued relevance and effectiveness as the project progresses and stakeholder dynamics evolve.

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Document Control:

• Next Review Date: 2025-09-08
• Review Frequency: Monthly
• Update Triggers: Organizational changes, project scope changes, stakeholder feedback
• Approval Required: Project Manager, Project Sponsor

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This Stakeholder Influence/Interest Matrix supports Activity A010 (WBS 1.1.2.1.2) and provides the analytical foundation for developing targeted stakeholder engagement strategies and communication plans.

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