ICT-Governance-Framework-Application

BABOK Introduction

Metadata

| Field | Value | |—|—| | Owner | BA Lead | | Version | 1.0 | | Status | Draft | | Last Updated | 2025-08-08 |

Purpose

This document outlines how Business Analysis Body of Knowledge (BABOK) v3 aligned business analysis practices are systematically applied within the ICT Governance Framework. It establishes the foundation for consistent, structured business analysis activities that ensure requirements elicitation, analysis, validation, and traceability across all ICT governance initiatives.

Scope

This document covers the application of BABOK practices across the entire ICT Governance lifecycle, including:

• Requirements elicitation, analysis, validation, and traceability
• Stakeholder engagement and collaboration strategies
• Business analysis planning and monitoring
• Solution evaluation and recommendation processes
• Integration with PMBOK and DMBOK practices

In Scope:

• All functional and non-functional requirements for ICT governance
• Business analysis activities across all project phases
• Stakeholder management and communication protocols
• Requirements traceability and change management
• Solution evaluation and continuous improvement

Out of Scope:

• Technical implementation details (covered in technical design documents)
• Project management processes (covered in PMBOK integration documents)
• Data management specifics (covered in DMBOK integration documents)

Definitions & Acronyms

• BABOK: Business Analysis Body of Knowledge
• RTM: Requirements Traceability Matrix
• SME: Subject Matter Expert
• BA: Business Analyst
• PM: Project Manager
• ICT: Information and Communication Technology

Assumptions & Constraints

Assumptions:

• Business analysts have BABOK v3 knowledge and certification
• Stakeholders are available for elicitation activities
• Requirements management tools are available and accessible
• Integration with existing PMBOK and DMBOK processes

Constraints:

• Must align with organizational governance frameworks
• Limited to approved elicitation techniques and tools
• Subject to regulatory and compliance requirements
• Resource availability for stakeholder engagement

Dependencies

• Stakeholder Register and Analysis (from stakeholder management)
• Project Charter and Business Case (from project initiation)
• ICT Governance Framework policies and procedures
• Requirements Management Tool configuration
• PMBOK integration processes
• DMBOK data governance standards

BABOK Knowledge Areas Application

1. Elicitation & Collaboration

Purpose: Plan and manage elicitation activities to gather requirements and facilitate stakeholder collaboration.

Key Activities:

• Prepare for elicitation sessions
• Conduct elicitation using appropriate techniques
• Confirm elicitation results with stakeholders
• Communicate business analysis information
• Manage stakeholder collaboration

Techniques Applied:

• Workshops and facilitated sessions
• Interviews (structured and unstructured)
• Document analysis and review
• Observation and job shadowing
• Surveys and questionnaires
• Prototyping and wireframing

ICT Governance Context:

• Technology assessment workshops
• Governance policy review sessions
• Compliance requirement gathering
• Risk assessment interviews
• Architecture review meetings

2. Requirements Life Cycle Management

Purpose: Manage and maintain requirements and design information from inception through implementation and beyond.

Key Activities:

• Trace requirements throughout the solution lifecycle
• Maintain requirements for reuse
• Prioritize requirements based on business value
• Assess requirements changes and their impact
• Approve requirements and manage baselines

ICT Governance Context:

• Governance policy requirements tracking
• Compliance requirement management
• Technology standard requirements
• Security and privacy requirements
• Integration requirements across systems

3. Strategy Analysis

Purpose: Understand the enterprise’s business needs and recommend solutions that enable the organization to achieve its goals.

Key Activities:

• Analyze current state capabilities and gaps
• Define future state vision and objectives
• Assess risks and opportunities
• Define change strategy and roadmap
• Define solution approach and scope

ICT Governance Context:

• Current state governance maturity assessment
• Future state governance vision definition
• Technology capability gap analysis
• Governance transformation roadmap
• Risk and compliance strategy alignment

4. Solution Evaluation

Purpose: Assess the performance of solutions in use and recommend actions to increase value delivered.

Key Activities:

• Measure solution performance against objectives
• Analyze performance measures and metrics
• Assess solution limitations and enterprise limitations
• Assess enterprise readiness for change
• Recommend actions to increase solution value

ICT Governance Context:

• Governance framework effectiveness measurement
• Technology performance assessment
• Compliance monitoring and reporting
• Risk management effectiveness evaluation
• Continuous improvement recommendations

Artifacts & Deliverables

Primary Artifacts

| Artifact | Purpose | Owner | Template/Standard | |—|—|—|—| | Stakeholder List | Identify and categorize all stakeholders | BA Lead | Stakeholder Register template | | Elicitation Plan | Plan elicitation activities and sessions | BA Lead | Elicitation Planning template | | Requirements Documentation | Document functional and non-functional requirements | BA Lead | Requirements Specification template | | Requirements Traceability Matrix (RTM) | Track requirements through lifecycle | BA Lead | RTM template | | Acceptance Criteria | Define testable conditions for requirement satisfaction | BA Lead | Acceptance Criteria template |

Supporting Artifacts

| Artifact | Purpose | Owner | Template/Standard | |—|—|—|—| | Business Analysis Plan | Plan all business analysis activities | BA Lead | BA Planning template | | Current State Assessment | Document existing capabilities and gaps | BA Lead | Assessment template | | Future State Vision | Define target state and objectives | BA Lead | Vision template | | Gap Analysis | Identify differences between current and future state | BA Lead | Gap Analysis template | | Solution Evaluation Report | Assess solution performance and recommendations | BA Lead | Evaluation template |

Roles & RACI Matrix

Role	Responsibilities	R	A	C	I
BA Lead	Overall business analysis accountability, requirements management, stakeholder facilitation	X	X
Project Manager (PM)	Project coordination, resource management, schedule oversight			X
Product Owner	Product vision, requirement prioritization, acceptance decisions		X
Subject Matter Experts (SMEs)	Domain expertise, requirement validation, solution input	X		X
Stakeholders	Requirement input, feedback, acceptance				X
Quality Assurance Lead	Test planning, validation support			X
Enterprise Architect	Architecture alignment, technical feasibility			X
Security Architect	Security requirements, compliance validation			X

Legend:

• R = Responsible (performs the work)
• A = Accountable (ultimately answerable)
• C = Consulted (provides input)
• I = Informed (kept informed of progress)

Process Integration

Inputs

• Project Charter and Business Case
• Stakeholder Register and Analysis
• Current State Documentation
• Regulatory and Compliance Requirements
• Enterprise Architecture Standards
• Risk Register and Assessment

Core Process Flow

1. Planning Phase
   • Develop Business Analysis Plan
   • Identify and analyze stakeholders
   • Plan elicitation approach and schedule
2. Elicitation Phase
   • Conduct elicitation sessions
   • Gather and document requirements
   • Validate requirements with stakeholders
3. Analysis Phase
   • Analyze and prioritize requirements
   • Perform gap analysis
   • Develop solution recommendations
4. Validation Phase
   • Review requirements for completeness
   • Validate with stakeholders
   • Obtain formal approval
5. Management Phase
   • Maintain requirements traceability
   • Manage changes and versions
   • Monitor solution performance

Outputs

• Approved Requirements Documentation
• Updated Requirements Traceability Matrix
• Stakeholder Communication Plans
• Solution Evaluation Reports
• Change Requests and Impact Assessments

Success Criteria & Acceptance Criteria

• Requirements Coverage: 100% of identified business needs have corresponding requirements
• Stakeholder Engagement: 95% stakeholder participation in elicitation activities
• Requirements Quality: 90% of requirements pass quality review on first attempt
• Traceability: 100% requirements traced from business need to solution component
• Change Management: 95% of requirement changes processed within defined timeframes
• Solution Value: Delivered solutions meet 90% of defined success criteria

KPIs & Metrics

| Metric | Target | Measurement Method | Frequency | |—|—|—|—| | Requirements Volatility | <15% change rate | Change requests / Total requirements | Monthly | | Stakeholder Satisfaction | >4.0/5.0 rating | Survey feedback | Per milestone | | Requirements Quality | <5% defect rate | Defects found / Total requirements | Per release | | Traceability Coverage | 100% | RTM completeness check | Weekly | | Elicitation Effectiveness | >90% first-time right | Requirements approved without rework | Per session |

Security & Privacy Considerations

• All requirements documentation must comply with data classification standards
• Stakeholder information must be protected according to privacy policies
• Requirements containing sensitive information must be appropriately marked and secured
• Access to requirements repositories must follow role-based access controls
• Requirements traceability must support audit and compliance reporting

Compliance & Standards Alignment

Standards Crosswalk

| Standard | Knowledge Area/Process | Document Section | Evidence/Link | |—|—|—|—| | BABOK v3 | Elicitation & Collaboration | BABOK Knowledge Areas Application | elicitation-and-collaboration-plan.md | | BABOK v3 | Requirements Life Cycle Management | BABOK Knowledge Areas Application | requirements-life-cycle-management.md | | BABOK v3 | Strategy Analysis | BABOK Knowledge Areas Application | strategy-analysis-guide.md | | BABOK v3 | Solution Evaluation | BABOK Knowledge Areas Application | solution-evaluation-plan.md | | PMBOK | Scope Management | Process Integration | Scope management integration | | PMBOK | Stakeholder Management | Roles & RACI Matrix | Stakeholder engagement processes | | PMBOK | Change Management | Requirements Life Cycle Management | Change control procedures | | DMBOK | Data Requirements | Requirements Documentation | Data governance requirements | | DMBOK | Data Quality | KPIs & Metrics | Data quality metrics and controls |

Compliance Checklist

• BABOK v3 knowledge areas covered and mapped
• PMBOK integration points identified and documented
• DMBOK data governance considerations included
• Stakeholder analysis and RACI matrix defined
• Requirements artifacts and templates specified
• Traceability approach documented
• Quality and success criteria established
• Security and privacy considerations addressed
• Standards crosswalk completed with evidence links

Risk Management

| Risk | Impact | Probability | Mitigation Strategy | |—|—|—|—| | Stakeholder unavailability | High | Medium | Early engagement, flexible scheduling, proxy stakeholders | | Requirements volatility | High | Medium | Robust change management, regular validation sessions | | Tool limitations | Medium | Low | Tool evaluation, backup processes, training | | Resource constraints | Medium | Medium | Resource planning, prioritization, phased approach | | Compliance gaps | High | Low | Regular compliance reviews, expert consultation |

References

• BABOK Elicitation and Collaboration Plan
• BABOK Requirements Life Cycle Management
• BABOK Strategy Analysis Guide
• BABOK Solution Evaluation Plan
• Documentation Style Guide
• Requirements Specification Template
• Stakeholder Register Template
• Requirements Traceability Matrix Template
• BABOK v3 Guide (International Institute of Business Analysis)
• PMBOK Guide (Project Management Institute)
• DMBOK v2 (Data Management Association)

Version History

| Version | Date | Author | Notes | |—|—|—|—| | 1.0 | 2025-08-08 | BA Lead | Initial comprehensive draft aligned to BABOK v3, PMBOK, and DMBOK standards with full ICT Governance integration |

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